Refund Policy
Thank you for considering our product or service. We understand that sometimes refunds may be necessary, and we want to ensure that our customers are satisfied with their purchase.
Our refund policy is as follows:
- All sales are FINAL. However, refund requests must be submitted within 10 days of the purchase date.
- To be eligible for a refund, the product or service must be in its original condition and packaging. Any damage or wear may result in a reduced refund amount.
- Refunds will be processed within 7-10 business days after approval.
- If the refund is approved, we will issue a refund to the original payment method. Please note that depending on your bank or credit card company, it may take additional time for the funds to appear in your account.
- If the product or service is not eligible for a refund, we will provide a detailed explanation of why the refund was denied.
- Refunds may not be granted for products or services that have been personalized or customized to the customer’s specifications.
- Shipping and handling fees are non-refundable.
If you have any questions or concerns about our refund policy, please do not hesitate to contact us. We value your feedback and are committed to providing the best customer service possible.
This privacy policy sets out how NANA’S TRAP KITCHEN uses and protects any information you give us when you use this website. We are committed to making sure that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used according to this privacy statement. We may change this policy from time to time by updating this page.
What NANA’S TRAP KITCHEN Does Not Collect.
We do not keep or retain any payment info associated with credit or debit cards. We do not even have access to your payment methods. They are processed through a highly secure 3rd party processor that encrypts the data and keeps it safe.
What Does NANA’S TRAP KITCHEN Collect?
We may collect the following information:
- Your name
- Your contact information, including email address
- Your demographic information, such as postcode, preferences, and interests
- other information relevant to customer surveys and offers
Cookies: a cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes, and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
We also use personally identifiable information you provide to us and information about your order. This may be combined with other personally identifiable information (such as demographic information and past purchase history) available from our records and other sources. We also use Pixel Tags to collect additional information regarding your browsing experience. This information will make our future marketing efforts more efficient and provide you with a more relevant and timelier brand and shopping experience. This information may also be shared with the third-party service providers that assist us with our marketing efforts and with other marketers whose products or services we feel may interest you. If you prefer that we do not share your name and address with other marketers, don’t hesitate to get in touch with us, and we will take you off our marketing list.
What Does NANA’S TRAP KITCHEN Does With The Information?
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal Record Keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers, or other information that we think you may find interesting using the email address.
We may also use your information to contact you for market research purposes from time to time. We may contact you by email, phone, fax, or mail. We may use the information to customize the website according to your interests.
Security.
We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have put suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Links To Other Websites.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information you provide while visiting such sites. This privacy statement does not govern such sites. You should exercise caution and look at the privacy statement applicable to the website in question.
NANA’S TRAP KITCHEN will not sell, distribute or lease your personal information to third parties unless we have your permission or are required to do so. We may use your personal information to send you promotional information based on direct marketing of EVERYDAY LIFE GOODSproducts or other products we sell on our site. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us.